Frequently Asked Questions
Why should I register a domain name? What do I get with my Domain Name?
Why does Low Cost Domains only let me sign-up for one year?
Will Low Cost Domains automatically renew my Domain Name?
How long does it take before I can use my Domain Name?
I already own a domain name, can I transfer it to Low Cost Domains?
Will my information be public if I purchase a Domain Name through Low Cost Domains?
How do I use the included email accounts?
How do the email forwarders work?
Does Low Cost Domains offer spam and virus protection for my email accounts?
Can I build multiple websites with my Site Builder?
Answers
Why should I register a domain name?
Owning a domain name is the first step to beginning your web presence and establishing a website. Without registering a domain name, there is no way for your potential customers or visitors to find your website. Domain names are unique, so it is important to register your domain name (and any variations of the name) as soon as possible to prevent someone else from using the same name.
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What do I get with my Domain Name?
When you purchase your Domain Name with Low Cost Domains you will be provided with an easy to use Customer Manager to completely manage all aspects of your domain name. Using the Customer Manager, you can point your website at Low Cost Domains web hosting service, set up a temporary home page, use the Plesk Site Builder tool to create your website and setup your 5 included POP3 or IMAP email accounts.
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Why does Low Cost Domains only let me sign-up for one year?
Currently, our Domain Names include a 1-year registration at a discounted price. You can login to your Customer Manager and renew the domain name for up to 10 years at any time after the initial registration.
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Will Low Cost Domains automatically renew my Domain Name?
Yes, we will attempt all Domain Name's registered through Low Cost Domains unless the Domain Name is set to Let Expire through the Customer Manager. A notification will be sent to you 60 days prior to the actual expiration date of the Domain Name, and we will attempt to renew the domain name 30 days prior to the actual expiration date. We renew Domain Name's on this schedule to ensure that there is never any downtime related to expired domain names. Once renewed, the domain name will be extended for one year from the actual domain name expiration date.
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How long does it take before I can use my Domain Name?
Once a new Domain Name is registered, it can take up to 24-48 hours for the domain to become active for visitors worldwide due to the way that Internet providers automatically check for new domain registration information.
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I already own a domain name, can I transfer it to Low Cost Domains?
Yes; you can transfer your existing domain name to Low Cost Domains. Once transferred to Low Cost Domains, your domain name registration will be extended for one year from the current renewal expiration date. Before submitting a transfer, be sure that the domain name is unlocked and that your email address is up to date with your current registrar as the admin.
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Will my information be public if I purchase a Domain Name through Low Cost Domains?
Low Cost Domains will protect your personal information from the public WHOIS database preventing unwanted spam, direct mail and more. You still retain ownership and complete control of your domain name and can update the information at any time.
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How do I use the included email accounts?
You can use any standard desktop email client, such as Microsoft Outlook, to send and receive email messages using the included POP3 email service, or you can use your web browser to access the easy to use WebMail interface. We even offer email forwarding so that you can forward your email messages to your mobile phone or Blackberry.
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How do the email forwarders work?
Email forwarders allow you to forward the email you receive through your Domain Name to another existing email address. For example, if you regularly use the email address provided by your internet service, you can set up email forwarders at your domain name to forward over to your existing email address. That way, no changes are required on your computer and you can still give your clients your personalized address.
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Does Low Cost Domains offer spam and virus protection for my email accounts?
Yes, we do offer Email Defense, which filters spam and viruses sent to your email address. The Email Defense service can be added to one or all of your users and is $1.99/month each. With Email Defense, your mail is filtered before it reaches your mailbox, saving you time; you do not miss any important messages, as a daily report of filtered mail is sent to you which allows you to request that blocked messages be released to you.
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Can I build multiple websites with my Site Builder?
While it is possible to create a website, publish it, and then create a new website, we do not recommend doing so. Once a website is published, the published copy cannot be loaded back in to Site Builder to be edited, which means that your previously published sites would not be editable.
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